1 Reviews From Our Community
Evaluation for Customer Service
07-09-2018
Have been dealing with Rain Wang from Bonroad to try and resolve warranty claim. See attached copy of initial email detailing unit problem and today we are still trying to establish what to do with the unit for a warranty claim - see information below!.
Unit failed upon supply (smoke from unit when powered up) and unit returned. Supplier checked unit & stated unit was not faulty. Returned unit installed in car and within a few months unit had many faults and is now no longer useful. Attempted to resolve problem with supplier and time to resolve problem was very long and unacceptable. Would certainly not recommend this supplier as obviously they are not able to fully support their products.
Dealing with an overseas supplier has now made me think again about buying products offshore.
Considering size of company this type of service is very poor and they also seem to have limited technical or after sales support for English speaking customers.
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Shenzhen Bonroad Technology Co., Ltd Headquarters
Company Information
Shenzhen Bonroad Technology Co., Ltd has been engaged in making and marketing all kinds of special DVD players for 3 years. We aim at providing high quality and high standard car DVD players and technological services for World-Renowned Car owners and aftermarket car entertainment distributors. Our team has gathered a number of elites.We have some professional departments. They are Marketing Department, Production Department, Design Department, Quality Check Department and After-sales Service Department. All the departments arrange their work as well as cooperation reasonably.
Pursuing the principle of "science serves for people; customer is the most important forever", our company has gained a high reputation among clients in overseas markets , including Europe, South & North America and the Middle East.